Contact Us for Cable and Internet Services

Introduction

At Cable Internet Solutions Inc, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data. We aim to be transparent, making it easy for you to understand your rights and how your information is used. Your privacy is paramount, and we’ve designed this policy to explain our practices clearly.

When This Privacy Policy Applies

This policy covers how we handle information collected from our services, including cable and internet sign-ups, websites, mobile apps, and other interactions with our company. It also applies to data we collect through third-party service providers working on our behalf.

Information We Collect

We gather a variety of information to provide our services, including:

Personally Identifiable Information (PII): such as name, address, phone number, and payment details.
Non-PII: such as IP addresses, device identifiers, and browsing behavior.

We may collect information directly from you when you sign up for services, through your use of our website, or from third-party service providers.

How We Use Information

We use the information collected for several purposes:

Service Provision: Ensuring smooth delivery of cable and internet services.
Customer Support: Addressing inquiries and resolving issues.
Personalization: Offering tailored content and service recommendations.
Marketing: Sending you updates and offers related to our services (with your consent).
Security: Protecting against fraud and unauthorized access to your data.

We also combine data from different sources to improve service quality and user experience.

Sharing of Information

We do not sell your personal information. However, we may share your data under specific conditions:

With authorized third-party partners that assist us in delivering services (e.g., payment processors, cable providers).
When required by law or regulatory bodies.
With your explicit consent for marketing or service-related purposes.
To protect the safety and security of our company, customers, and users.

When we share non-personal data, such as aggregated statistics or anonymized information, it will not identify you individually.

Data Security

We use industry-leading practices to protect your information, employing physical, technical, and administrative measures to prevent unauthorized access, loss, or misuse. However, no system is entirely foolproof, and we cannot guarantee complete security. We monitor our security measures regularly to enhance protection.

Data Retention

We retain your personal data as long as it is necessary for business operations, legal requirements, or service-related purposes. If you no longer use our services, we may still retain some information for billing, legal obligations, or fraud prevention. Data is deleted or anonymized when no longer needed.

Your Rights and Choices

We believe in empowering you with control over your data. You have the right to:

Access, update, or correct your personal information.
Opt-out of marketing communications.
Request the deletion of certain data, subject to legal or operational constraints.
Restrict certain uses of your data for marketing or analytics purposes.

You can manage these preferences through your account or by contacting us directly.

Access and Corrections

You have the right to review and correct the personal information we have on file. If you wish to update your details, log in to your account or contact our customer service team.

Your Rights Under Federal and State Laws

Certain federal laws, such as the Cable Act and Communications Act, may impose restrictions on how we collect and use your data. In specific states, additional privacy rights may apply, and we will provide details on how those laws affect you if applicable.

Additional Information for Specific States

Residents of states such as California, Colorado, and Virginia may have additional rights regarding their personal information. For more details, please refer to the applicable state laws section of our website.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. We will notify you of significant changes and update the effective date accordingly.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to reach out to us:

Phone: 855-960-9418
Address: 200 W Higgins Rd STE 320 SCHAUMBURG, IL 60195